Size and time restrictions
Message upload limitations per image
Maximum file size: 100K
Maximum image dimensions: 600 X 600 dpi
File format: JPEG or GIF
Personal avatar limitations
Maximum image dimensions: 80 X 80 dpi
File format: JPEG or GIF
Delete message deadline:
2 minutes after posting
Edit message deadline:
5 minutes after posting
I still have to log into my Profile when I run cookies
This is a normal security feature added to protect your profile.
My cookies don't work
Test for cookie operation: In the top-left box — the cookie jar — just under Ottertooth.com, if it says "logged in as" plus your name, then cookies are operating. Two other features ("Check new messages" and "Log in") will be below it.
If the test failed:
Go into your Profile (you will have to log in here, even if cookies are working)
Scroll down to the Preferences section.
Make sure that there is check in the box beside "Remember my username and password in a cookie." This will turn on the cookie feature.
The second cookie option: "Clear the cookie when I exit" erases cookies when you close your browser and forces you to log in every time you return to the forums. This protects from unauthorized use of your account. Uncheck if you want cookies automatically enabled so you don't have to log in each time. Do this only on a secure computer.
Save the profile changes. Check the cookie jar. If it does not have you logged in and there are empty username and password boxes, fill them in and click Log In.
If it still does not have you logged in, then the problem may be with your browser. Make sure that you have cookies enabled in the browser (we highly recommend using the current version of Internet Explorer).
If cookies continue to fail, the problem may be with any firewall or other security on your computer or network. We are unable to help you here. You could try seeking help in the Feedback and suggestions Forum.
My post does not show up
If you use the browser's back button several times after posting a message, you are looking at the page as it was before you posted the message. Clicking links from the Navigation Bar avoids this problem.
If you still have a problem, then your browser is pulling the document out of its cache instead of reloading the document, and it keeps displaying the old version of the document. To avoid this, set your browser to verify documents every time upon loading as follows:
Text entry boxes reset when I resize windows
This appears to be a feature (or a bug) with some browser programs. The solution is not to resize windows when you are filling in a text box.
Text entry boxes reset when I use theback button
This appears to be a feature (or a bug) with Internet Explorer. Most screens in the user interface preserve the user's input even if an error occurs. In general, you do not need to use the back button when you are presented with a form to correct your mistake.
Text entry boxes don't fit entirelyon screen
Unfortunately, text entry boxes cannot be resized within the document to fit on your screen. One option is to drag to the left the border between the main menu and the page containing the text box. Alternatively, you could increase your desktop size to 800x600 or higher. Warning: If you resize the frame, all text contained within the text box will be lost and must be re-entered.
Some links present "not found" messages
Moderators can set up links that appear as subtopics but really link to a page that is outside of the discussion board. Likewise, anyone posting a message can include links. If links are entered incorrectly or change, you will get an error message. If you get an error message, contact the moderator (be sure to specify where the bad link was). The moderator can then fix or remove the bad link.
Strange characters appear
Depending on your browser and operating system, some special characters and formatting will not be displayed correctly. This is especially noticable with browsers below Netscape Navigator 3.0 and below Microsoft Internet Explorer 3.0. Some fonts are specific to the Windows operating system and will not be displayed correctly on other platforms.
Text entry boxes don't show up correctly
Netscape Communicator 4 appears to have a bug that prevents text entry boxes from showing up correctly in some cases. If you click the mouse under the "Add a Message" line, where you think the text entry box would normally be, you get a cursor. Otherwise, try using the NavBar to go back one page and then return to the page on which the text entry box does not show up.
A username box pops up
These pop-up boxes with username(s) included are not part of the forums, but the Netscape browser. Fix: In Netscape click on Edit, then Preferences, then Privacy & Security, then Manage Stored Passwords. Remove the username that appears in the pop-up box.
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